Contact Us

Have any questions? We’d love to hear from you.

Contact Customer Support

Sometimes you need a little help from your friends. Or a Clockshark support rep. Don’t worry… we’re here for you.
(800) 828-0689
Email Support

Contact Our Sales Team

Interested in ClockShark? Just pick up the phone to chat with a member of our sales team.
(800) 828-0689
Email Sales
Frequently
Asked
Questions

How are annual & monthly pricing different?

Monthly subscription plans are billed to your payment method monthly. Annual subscription plans are billed up-front for 12 months of use at a discount equal to two months free. Basic annual plans discount to $2.50 per active person plus $12.50 base fee per month. Standard annual plans discount to $4.17 per active person plus $20.85 base fee per month. Pro annual plans discount to $6.67 per active person plus $37.50 base fee each month. Expert annual plans discount to $10 per active person plus $75 base fee per month. Additional discounts are available for non-profits.

What do I get with the free trial?

Trial accounts are provisioned with all the features of the Expert plan for 14 days. When you sign up to become a customer, your account information, employee information, jobs, and timesheet data stays put. No need to re-enter anything! We know one pay period may not be enough, so if you need to extend your trial just message us and we’d be happy to help out.

How long is the free trial?

Your trial lasts fourteen (14) days.

What currency does ClockShark use?

Pricing shown and billing is invoiced in US dollars.

What is considered an active user?

ClockShark customers can activate and deactivate users as needed for their business, and we’ll pro-rate the invoice. You’ll only pay for users that are active, for the days they were active. We don’t believe in nickel-and-diming!

What kind of support do I get?

All ClockShark customers get live help and setup assistance from our 5-star support team, even during the trial period. Pro and Expert plan customers can schedule time with a customer success representative for personal onboarding, which can be used for data mapping, implementing integrations, discussing our favorite sharks, and other activities.

ClockShark Five Star Review
“The customer support for this program is EXCEPTIONAL. There is always someone available to help if there is a problem or you need a question answered. Not only are they available but they answer back within MINUTES!“
Lorraine T
., 
Construction
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