When you have workers in the field, it’s challenging to monitor their whereabouts and activity when you’re in the office. This creates a lot of problems that most field service industry professionals have experienced.
Customer satisfaction, employee accountability, timekeeping, and payroll, to name a few, can suffer.
In the case of Extreme Janitorial, employee accountability and timesheet errors were big challenges that were costing the company time, money, and resources.
Their field workers would call in their locations, report their time with hand-written timesheets, or completely forget to clock in or out. This made accurate time tracking and payroll a nightmare.
This professional cleaning company was working with messy, outdated timekeeping techniques that they could no longer use to be competitive.
Headquartered in Oakland, California, Extreme Janitorial was founded by Abel Casanga in 2015.
Their small team of professionally trained field technicians service all types of businesses across Northern California.
They provide professional cleaning and janitorial services to a variety of venues including offices, retail locations, schools, manufacturing and industrial facilities, fitness clubs, veterinary clinics, hospitals, and more.
Their services include:
- Carpet cleaning
- Window cleaning
- Pressure washing
- Construction clean-up
- General office cleaning
They pride themselves on providing fast, accurate quotes and punctual, timely work. Extreme Janitorial puts a lot of effort into creating a professional image because professionalism is very important to them.
Still, inconsistent information from their field workers was contradicting the professional image they wanted to achieve.
They began looking for a solution to their time tracking challenges. It had become impossible to know where their workers were, if they were on time, or if they stayed where they were supposed to for the amount of time they needed to.
They tried having employees call in throughout the day, and even took to driving around to verify where everyone was. The results were displeased employees and dissatisfied customers.
"This just didn’t work,” explained co-founder Mery Casanga. “It caused a lot of problems and frustrations. We needed to find a solution.”
How Extreme Janitorial Cleaned Up Their Time Tracking
As the company grew from a few customers to over 100 commercial customers, Abel began seeking ways to help his company continue to grow and evolve. That's when he found ClockShark.
With an affordable price tag, simple, easy-to-use design, and great product reviews, he decided to give it a try.
ClockShark came in and helped them get the mobile app installed and working very quickly. The employees learned how to use the system and things began to change for the better, immediately.
Problems ClockShark Solved
Extreme Janitorial has experienced many benefits from using ClockShark. GPS time tracking doesn’t just help keep track of hours. It has done much more.
Taking The Guesswork Out
Before they started using ClockShark, Extreme Janitorial had to rely on the words of their workers and/or their customers.
“We never knew where our employees were at, or if they arrived and serviced a customer on time. We never knew,” Mary said. “Customers would call in and say that our crew didn’t show up and I didn’t have any way to prove or disprove that my employees were there or not. It made us look unprofessional and unreliable.”
With the Who’s Working Now feature, they can pull up a map and see exactly who is clocked in and where.
“Who’s working is a feature we use every day. We love [Who’s Working Now] because it is such a relief to know at any time I could see where people were just by checking my phone or from the website.”
They also like that their employees can take photos of completed work and share them via the app. This removes any doubts about the work done.
“I love that I now don’t have to worry where my employees are and that their work is getting done.”