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How To Handle a No Call, No Show Employee

no call no show
Productivity
By Angelmarie Kendall | Read time: 4 minutes

We all know that employees need some time off, and that’s understandable. But when workers fail to show up and don’t bother to inform you of their absence; Well, that’s a whole other story. A no call, no show employee is when a worker doesn’t show up to work without notifying their employer. 

What Happens When An Employee Does Not Show Up For Work?

When an employee doesn’t show up to work, it can be a serious blow to your company. An unplanned absence of a worker can set your whole company back. 

Here are a few things that can happen when an employee does not show up for work: 

  • Another employee will have to take over the work of the absent employee. This puts more stress on employees who responsibly show up to work. 
  • Your organization will fall behind. With people out of the job, no work is getting done.
  • The absent employee misses out on new updates that are crucial to the success of your company.

If there are no proper guidelines set in your company about no call, no show employees, workers will see no problem in doing it. 

Why Should A Company Have A Policy For No Call, No Show? 

Setting up a strict policy for no call, no show will decrease the chances of it happening, or even prevent it. This employee is a problem and problems prevent your company from succeeding. 

Many employees are dishonest about why they were absent. In fact, over 4.3 million employees confessed to being untruthful to their employers about a day off of work. Be aware of false excuses workers will use to get out of work. Here are some common fibs workers will use to escape the office: 

  1. Illness (Although this seems valid, this is the most common excuse workers use) 
  2. Slept through the alarm / Alarm clock broke 
  3. Lost Phone 
  4. Hungover 
  5. Missed Bus

A policy is basically a procedure, and procedures are meant to be followed. Informing workers about your no call, no show policy will help them understand the consequences of doing it.  

How To Deal With Employees No Call, No Show 

Each company has its own policy for dealing with no call, no show employees. Some terminate the employee after 2-3 days of not showing up. Others fire the employee after the first no call, no show with no excuses. 

When constructing your company’s no call, no show policy, figure out how strict you want to be about it. Will you give your workers a chance to explain themselves? Will you let go of your employees after the first no call, no show? These are questions you have to ask yourself when making the policy. 

Below we have put together 3 steps to follow when dealing with no call, no show employees: 

1. Establish A Set Of Rules Everyone Is Required To Follow 

Having a steady set of rules for work attendance will give you some controllability over what is to happen to employees who fail to show up to work without informing you.  

Here is an example of what those rules could look like: 

  1. If you know you will not be showing up for work for the day, notify your employer ASAP and tell them why. (You are not obligated to tell your employer why you need time out of the office, but it’s considerate to)
  2. Schedule days off in advance. Give at least a 1 week notice when taking a day off.

    no call no show

  3. Failure to inform your employer of your absence after a certain amount of time will result in your termination. 
  4. Show documents to prove your absence. For instance, present a doctor’s note showing the date if you are out for an appointment or sickness. 
  5. Showing up late  (<10 minutes late) a maximum of five times will result in consequences. 

Once you have made attendance rules, present and enforce them unto your company. Make sure your employees thoroughly understand the rules. 

2. Make A No Call, No Show Policy 

As I made clear before, no one likes no call, no show employees. By creating a no call, no show policy, workers will understand how it will affect their employment at your company. 

You should first define in this policy what no call, no show means: 

“When a worker doesn’t show up to work without notifying their employer”

Once you have clearly defined what no call, no show means to your company. Present the consequences if it were to happen. These consequences depend on whether or not the employee comes back for work. Here are some common consequences: 

  • Mandatory Workshop- Have your no call, no show employees attend a workshop about why this is not accepted at your company. Then present to them what is to happen next if it were to recur. 
  • Suspension- If the employee goes back to work after 1 day of no call, no show, suspend them for X amount of days as a warning. 
  • Termination- If the employee does not show up 2-3 days in a row, begin the firing process. 

Before you go about enacting the consequences for a no call, no show employees, try to contact them. You will never know the reason for their absence if you never try to get a hold of them. The employee could be seriously injured, jailed, or may have had a death in the family. If you are unable to contact them, proceed with the consequences.

After you have drafted your no show, no call policy, present it to a lawyer to make sure you are going about this issue legally. Each state has different laws regarding making a no call, no show policy, so make sure you get a lawyer who specializes in your state’s employment laws

3. Communicate These Rules/Policies To Your Employees

Once you have your policies in place, present it to your employees and make sure they understand it. As you know, communication is key. 

Lastly…

A no call, no show policy is an important document that may prevent the sudden absence of your employees. When your workers know the risk of not showing up without informing you, they will want to avoid the consequences. Eliminate this problem and watch your company grow with the presence of all your employees. 

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